In accordance with the General Data Protection Regulations (2018) AJ Servicing is committed to processing data fairly and lawfully, this relates to data collected about Employers, Suppliers, Service providers and Customers.

Who we are and CCTV on our premises

AJ Servicing incorporated in England and Wales and is a ‘controller’ under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We operate a CCTV system for the purposes of crime prevention, we are registered as having CCTV for this purpose with the ICO (ico.org.uk) and we have warning boards erected around our premises.

Marketing

You may or may not want to receive updates on the services that we provide, or reminders when work is due to be done on your vehicle, so we will give you the option to opt out.

Whose data do we hold

We may hold data about the following people

  • Employees, Customers, Suppliers and service providers, Advisers, consultants and other professional experts. Complainants and enquirers
What data we will collect?

We will only collect information from you that is relevant to the matter that we are dealing with. In particular we may collect the following information from you which is defined as ‘personal data’:

  • Personal details, such as name, address and email address, Family, lifestyle and social circumstances, Financial details, Business activities of the person whose details we are processing

Special Categories

We may also collect information that is referred to as being in a ‘special category’. This could include:
  • Physical or mental health details, Racial or ethnic origin, Religious beliefs or other beliefs of a similar nature, Sexual orientation

Basis for processing

The basis on which we process your personal data is one or more of the following:

  • It is necessary for the performance of our contract with you
  • It is necessary for us to comply with a legal obligation
  • It is in our legitimate interest to do so
  • You have given us your consent (this can be withdrawn at any time by contacting us in writing as requested below

How will we use your data?

We may use your information for the following purposes
  • Maintaining accounts and records
  • Promotion of our goods and services

Who will we share your data information with?

Service providers based in the United Kingdom who provide IT and system administration services to us, Debt collection agencies if you do not pay our bills.

How long will we keep your information for

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. All other records are kept in line with UK law or until you request your information is deleted.

e-commerce

AJ Servicing or our service providers may use cloud based electronic systems for processing and storing data.

Security arrangements

We shall ensure that all the information that you provide to us is kept secure using appropriate technical and organisational measures. In the event of a personal data breach we have in place procedures to ensure that the effects of such a breach are minimised and shall liaise with the Information Commissioner’s office (ICO) and with you as appropriate. More information can be obtained by contacting rob@ajservicing.co.uk

What rights do you have?

You have the following rights under the GDPR
  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

Your rights?
There are many rights that you have regarding your personal data, including seeing what data we hold on you or your company and you can request this at any time. For any queries or requests please contact us by :

Post : AJ Servicing, The Moorings Garage, A127 Southend Arterial Road, Hornchurch, Essex, RM11 3UB

Telephone : 01277629612

If your complaint remains unresolved then you can contact the ICO, details available at ico.org.uk